Shipping Policy
At Boutique Baby, we aim to provide our customers with a reliable and efficient shipping experience across Australia. Our Shipping Policy ensures all orders are sent exclusively through Australia Post. This is done to ensure dependable delivery and full tracking capabilities. Orders that do not require personalisation will be dispatched on the next business day after payment is received. For personalised items, please allow an additional 2–3 business days for our team to complete your customisation before the order is shipped. This ensures each personalised product meets our quality standards.
We offer two convenient postage options outlined in our Shipping Policy. Customers may select our Flat Rate Standard Shipping for $11.95. This option provides an affordable and consistent delivery cost regardless of order size. For those who require their items more urgently, we also offer Express Post for $19.95. This option allows faster delivery timeframes within the Australia Post network. All shipping rates are clearly displayed at checkout for transparency and ease of selection.
To ensure smooth processing, all orders must be paid in full before dispatch. We accept traditional payment methods as well as popular buy-now-pay-later options. These include Afterpay and Zip Pay, under our Shipping Policy terms. No items will be shipped until payment is confirmed.
Delivery Timeframes
Standard Shipping: Estimated delivery within 10 business days (after dispatch)
Express Post – Estimated delivery within 1-3 days after dispatch
Personalised items: Please allow an extra 2-3 business days before dispatch
Orders placed after 12pm are dispatched next business day (Mon-Friday)
Click & Collect
For customers located near our store, we offer a convenient Click & Collect service as part of our Shipping Policy. Simply choose this option during checkout and you will receive a notification once your order is ready for collection. Standard processing times still apply, including additional time for personalised items. Collection is available during store opening hours.
Our Shipping Policy is designed to provide clarity, consistency, and confidence for every customer. If you have any questions about delivery timeframes, postage options, or order processing, please contact our team. We will be happy to assist.
Contact
For any questions about shipping or delivery, please contact us at
Email: louise@boutiquebaby.com.au
Phone: 1300 858 099