Terms & Conditions

Payment

All prices shown are in AUD$ (Australian Dollars) and include GST.

Payment methods accepted are Stripe, Paypal (using a credit/debit card via Paypal – no Paypal account needed), Afterpay and Zip Pay.

Shipping

We post Australia Wide via Australia Post and orders will be sent out the next business day. Please allow up to 2-3 days for any personalised items to be completed.   

We offer flat rate postage of $11.95 or an Express Post option for $19.95. 

Your items must be paid for in full or with a payment plan with Afterpay or Zip Pay before any items will be sent.  

Refund Policy

Thank you for shopping with Boutique Baby.

We want you to be 100% satisfied with all products that you purchase from our online store

If you have purchased a product that is faulty, damaged, unusable or simply not to your taste – send it back to us for a product exchange or full refund! Before you do so, make sure to check the return eligibility of your items using the criteria listed below:

Faulty or Damaged Products

If you have received an item that is faulty or damaged within the past 31 days, please contact our customer support team and note the details of the damage or fault.

If the item is damaged upon delivery, it is essential that you contact us within 24 hours of receiving the item.

Get in touch by email at louise@boutiquebaby.com.au

Change of Mind/ Unwanted Items

To be eligible for a return:
• The item/s must have been purchased within the past 31 days
• The item/s must be in its original packaging, with tags, unused, undamaged and void of missing parts or accessories.
• You must possess the original receipt or equivalent proof of purchase
• You have contacted louise@boutiquebaby.com.au before returning the item.

Items that do not meet all the stated criteria will not be considered for a return.

Items that are not eligible for return include:

  • Sale items
  • Customised orders
  • Gift Cards & Vouchers

For large & bulky items a restocking fee of up to 20% of the purchase price may be charged upon return.

Change of Mind or Unwanted items will also incur a return shipping fee at your expense.

Warranties & Guarantees

If you have purchased an item from Boutique Baby which is covered by a warranty or guarantee and would like to make a claim, please contact our customer service team noting the details and reason for the claim. Please do not contact or send your item to the manufacturer unless otherwise advised by Boutique Baby.

How to Return an Item?

To arrange a return, please contact me at louise@boutiquebaby.com.au or call 1300 858 099 PRIOR to returning the item.

All returns and refunds will be processed using the same payment method that the order was placed.

The terms and conditions listed above are in addition to those provided under Australia Consumer Law. For more information on your rights visit the ACCC website: www.accc.gov.au