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Terms & Conditions


All prices shown are in AUD$ (Australian Dollars) and include GST. For International orders GST will be deleted at time of checkout.

Convenient Online Payment Method

Australian customers may pay by direct electronic deposit. If we do not receive the funds within 10 working days from purchase we are unable to hold your order any longer, unless a timeframe for payment can be agreed upon. 

We also accept paypal. If you don’t have a paypal account you can easily sign up for one at

Your order will be shipped as soon as payment is received.

Item Availability

We endeavor to keep all items listed on our site in stock, but may at times be out of stock of certain items.

Pick Up Available

All of our range can be picked up from Gledswood Hills, NSW.


We endeavor to have your order to you within 5-10 working days. If items are in stock we will post immediately so you should receive your order within 3 days. Shipping is capped at $9.95 per order within Australia. In most cases your postage will be less so please submit your order and we will then send you a Paypal invoice with the correct postage. Overseas customers postage cost will be depending on the product size, weight and location. All purchases over $150 are shipped for free in Australia.

Unfortunately we cannot be held responsible for any delays in the postal service for either local or international customers. All delivery times quoted are approximate only. Please contact us directly if your order is required by a specific date and a courier can be arranged once quote for such is accepted. For orders overseas a shipping quote may be required.


Returned items must be unused, in their original condition and packaging and reported upon receipt of the item. Item must be received in our office within 14 business days. Item must be returned new, unused and in original packaging with tags attached. Your replacement order will be shipped within 1-2 business days when we receive the return and we will contact you with additional shipping charges. We take pride in packaging your precious purchase, however due to circumstances beyond our control we realise from time to time a package can be delivered damaged. If you feel that you received an item that is defective or damaged, please remember that customer service is our number one priority, in order to assist in repair or replacement of the product you must contact us upon receipt of your order.

Please Note: All sale/discounted items are considered final sales.  We do not refund for change of mind orders. 

Any refunds given will only be for the value of the item, this does not include the initial cost of shipping.

Safety conditions

We cannot be held liable for accidents resulting in personal injury that involve a product purchased on this site. We are current active authorised dealers for all vendors. Warranties are offered by the manufacturer. 

Postal Address 

If you need our postal address for returns/exchanges, please email us at and we will happily forward it on to you!


If you have a specific question that is still not answered please contact us by email at

It is our pleasure to do business with you and thank you for shopping at Boutique Baby. We hope to hear from you again soon!


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