Terms & Conditions

Payment

All prices shown are in AUD$ (Australian Dollars) and include GST. For International orders GST will be deleted at time of checkout.

Convenient Online Payment Method

We accept credit card through our website. This is website supports secured sockets layer (SSL) transactions to a level of at least 128bit. You can also pay by credit card over the phone or fax. We do not store credit card or account details.

Australian customers may also pay by direct electronic deposit. If we do not receive the funds within 10 working day from purchase we are unable to hold your order any longer, unless a timeframe for payment can be agreed upon. 

We also accept paypal. If you don’t have a paypal account you can easily sign up for one at www.paypal.com.au

Your order will be shipped as soon as payment is received.


Item Availability

We endeavor to keep all items listed on out site in stock, but may at times be out of stock of certain items. Due to most items being handmade please allow up to 4 weeks for delivery. We will contact you via email if this is the case.

Shipping

We endeavor to have your order to you within 5-10 working days. If items are in stock we will post immediately so you should receive your order with 3 days.

Unfortunately we cannot be held responsible for any delays in the postal service for either local or international customers. All delivery times quoted are approximate only. Please contact us directly if your order is required by a specific date and a courier can be arranged once quote for such is accepted. For larger orders a shipping quote may be required.

Returns

Returned items must be unused, in their original condition and packaging and reported upon receipt of the item. Item must be received in our office within 14 business days. Item must be returned new, unused and in original packaging with tags attached. Your replacement order will be shipped within 1-2 business days when we receive the return and we will contact you with additional shipping charges. We take pride in packaging your precious purchase, however due to circumstances beyond our control we realize from time to time a package can be delivered damaged. If you feel that you received an item that is defective or damaged, please remember that customer service is our number one priority, in order to assist in repair or replacement of the product you must contact us upon receipt of your order.

Please Note: All sale/discounted items are considered final sales.  We do not refund for change of mind orders. 

Any refunds given will only be for the value of the item, this does not include the initial cost of shipping.

Safety conditions

We cannot be held liable for accidents resulting in personal injury that involve a product purchased on this site. We are current active authorized dealers for all vendors. Warranties are offered by the manufacturer. 

Postal Address 

PO Box 374
Willoughby  NSW  2068 

Questions

If you have a specific question that is still not answered please contact us by e-mail at info@boutiquebaby.com.au or call us at 1300 793 961

It is our pleasure to do business with you and thank you for shopping at Boutique Baby we hope to hear from you again soon!